SKYVANS LOGISTICS

1. Definitions
For the purposes of these Terms, the following definitions apply:
- Customer: Any individual or entity that uses our website or engages our services.
- Services: All logistics, transportation, warehousing, freight forwarding, cargo clearing, and other related services offered by the Company.
- Website: The official website of the Company where these Terms are published.
- Shipment/Freight: Goods transported by the Company under the agreed terms.
- Carrier: Third-party entities engaged by the Company to provide certain segments of the logistics service.

Additional terms such as "Order," "Contract," and "Service Contract" are referenced throughout this document and are defined contextually within their respective sections.

2. Scope of Services
The Company provides a wide spectrum of logistics and supply chain management services, including but not limited to:
- Transportation Services: Road, rail, air, sea, and dedicated fleet services.
- Warehousing & Distribution: Secure storage, inventory management, order picking, and last-mile delivery.
- Freight Forwarding & Cargo Clearing: Domestic and international clearance, documentation, and multimodal transport coordination.
- Value-Added Solutions: Real-time tracking, route optimization, customs clearance, and digital documentation.
Service details, including transit times, handling procedures, and specific service requirements, will be outlined in separate service contracts or order confirmations. These services may be supplemented by additional agreements based on the Customer's particular needs.

3. Customer Obligations
The Customer is required to:
- Provide accurate, complete, and current information regarding shipments, including all necessary documentation and handling instructions.
- Ensure compliance with all applicable laws, regulations, and customs requirements in India as well as in the destination country for international shipments.
- Bear sole responsibility for any delays, additional costs, or complications arising from inaccuracies or omissions in the information provided.
The Customer also agrees to cooperate with the Company during the shipment process and respond promptly to any requests for clarification or further information.

4. Payment Terms and Charges
All fees, freight charges, and additional costs for the services rendered will be outlined in the Service Contract or invoice. Unless otherwise specified, payment is due within [number of days] days from the date of the invoice.
- Late Payment: In the event of delayed payment, interest may be charged at a rate of [specify rate] per annum, or as permitted by law.
- Additional Costs: Charges for additional services—such as rescheduling, repositioning, or extra handling—will be invoiced separately. The Customer agrees to bear these costs as incurred. The Company reserves the right to adjust its charges upon prior notice, which will be communicated via the Website or direct correspondence.

5. Shipment, Handling, and Delivery
The Company commits to handling all shipments in accordance with industry standards and applicable regulatory guidelines. This includes:
- Loading, Stowage, and Securing: Our team uses specialized equipment and procedures to ensure cargo is securely loaded and transported.
- Delivery Estimates: All delivery timelines are provided as estimates only. Actual transit times may vary due to unforeseen factors or operational constraints.

While we strive to meet all deadlines, the Company shall not be held liable for delays or damages resulting from events beyond our control, including but not limited to customs delays, weather conditions, and other force majeure events.

6. Liability and Indemnification
To the maximum extent permitted under applicable laws, the Company’s liability for any loss, damage, or delay in the carriage or delivery of goods shall be limited to the amount paid by the Customer under the specific Service Contract.
- Exclusions: The Company shall not be liable for any indirect, incidental, or consequential damages.
- Indemnification: The Customer agrees to indemnify and hold harmless the Company, its affiliates, employees, and agents from any claims, damages, or expenses arising from the Customer’s breach of these Terms or misuse of the Services.
These limitations will apply notwithstanding any statutory provisions that might otherwise extend liability.

7. Intellectual Property and Confidentiality
All intellectual property rights—such as trademarks, patents, and proprietary data—displayed on the Website and within any service documents are owned by the Company or its licensors.
Unauthorized use of this content is strictly prohibited.
Both parties agree to maintain the confidentiality of any non-public information shared during the course of service delivery. Confidential information may only be disclosed to third parties with written consent or as required by law.

8. Force Majeure
The Company shall not be responsible for any failure to perform its obligations if such failure is caused by events beyond its reasonable control, including, but not limited to, natural disasters, wars, strikes, government regulations, or other unforeseen disruptions.
The Company will notify the Customer as soon as possible if a Force Majeure event affects service performance. Any resulting delays will not be deemed a breach of these Terms.

9. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in relation to these Terms shall be resolved through arbitration under the Indian Arbitration and Conciliation Act, 1996, with the arbitration process to be conducted in [City, e.g., Mumbai or Delhi] in English.
The Customer agrees that any legal proceedings related to these Terms will be brought exclusively in the competent courts located in [City/State, India]. Notwithstanding the above, the Company may seek injunctive relief in any court of competent jurisdiction if necessary.

10. Amendments and Termination
The Company reserves the right to modify these Terms at any time. Significant changes will be communicated on our Website or via direct correspondence, and continued use of our Services post-modification will constitute acceptance of the new Terms.
Either party may terminate the service agreement by providing written notice if the other party materially breaches these Terms and fails to correct the breach within [30] days. Termination shall not relieve the Customer’s obligation to pay for services rendered or for any costs incurred prior to the effective date of termination.

11. Notices
All notices regarding these Terms must be in writing and sent to the addresses provided on our Website. Notices can be delivered by email, registered mail, or any other verifiable method. Notices will be considered effective upon receipt.
It is the Customer’s responsibility to ensure that their contact information is current and accurate. Failure to update contact details may delay critical communications.

12. Miscellaneous
These Terms, along with any referenced Service Contracts or additional agreements, constitute the full and entire agreement between the Customer and the Company regarding the use of our services. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force without affecting the rights of either party.
The rights and obligations under these Terms are personal and non-transferable without the Company’s prior written consent. Any waiver by the Company of a breach of any provision of these Terms shall not be considered a waiver of any subsequent breach.

13. Contact Information
If you have any questions regarding these Terms or require further clarification, please contact us at:
Skyvans Logistics LLP
Plot No: 81-B, 2nd Floor Industrial Area-A, Extn. Transport Nagar
Ludhiana, Punjab, India - 141003
Tel: +91 79730 90065
Email: info@skyvanslogitics.com